Subject: Ticket Assigned - Conversation with Tapping Wayfarer
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 16 Feb 2021 15:56:14 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Tapping Wayfarer Tapping Wayfarer                    Hi           07:40 PM, 16th Feb                     Tapping Wayfarer                    I purchased some items online now i want to return 2 items due to size issue and 1 item i received damaged. My order number was 9634701914           07:42 PM, 16th Feb                     Tapping Wayfarer                    Can u help me how can i do           07:42 PM, 16th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, How may I help you?           07:43 PM, 16th Feb                     Tapping Wayfarer                    Return process           07:45 PM, 16th Feb                     Tapping Wayfarer                    I purchased some items online now i want to return 2 items due to size issue and 1 item i received damaged. My order number was 9634701914           07:46 PM, 16th Feb                   Juhi                   162638243 - - Disney Mickey Mouse Print Changing Mat is a non returnable item so it can not be returned           07:46 PM, 16th Feb                   Juhi                   However for other items.           07:47 PM, 16th Feb                     Tapping Wayfarer                    Shoes both pairs           07:47 PM, 16th Feb                   Juhi                   We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.  You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (babyshop) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (babyshop) store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.           07:47 PM, 16th Feb                     Tapping Wayfarer                    Bag zip is already damaged           07:47 PM, 16th Feb                   Juhi                   Kindly provide us the names of the items you wish to return           07:48 PM, 16th Feb                     Tapping Wayfarer                    Actually i oder as a guest account. Si i can tell u exact names but i can explained u           07:49 PM, 16th Feb                   Juhi                   You can check or send the box or items image           07:50 PM, 16th Feb                   Juhi                   so that we can further assist you           07:50 PM, 16th Feb                     Tapping Wayfarer                    U can see in ur system that there was 2 pairs of baby shoes size 25 one in red & other blue sandal           07:50 PM, 16th Feb                   Juhi                   You can come back to us anytime.           07:50 PM, 16th Feb                     Tapping Wayfarer                    One item is daiper bag           07:50 PM, 16th Feb                   Juhi                   Kindly visit any of our store and show them the order confirmation email and then you can return the items there except Disney Mickey Mouse Print Changing Mat           07:53 PM, 16th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:55 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2111875