Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 16 Feb 2021 15:37:36 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello there,           07:04 PM, 16th Feb                     User                    my name is Said Nasr. I ordered a toddler bed online as a guest on Friday and set the delivery today Tuesday 16, but haven’t received it.           07:07 PM, 16th Feb                     User                    My address is: Emaar South - Urbana 1 - block 3 - flat 104           07:08 PM, 16th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, I will be happy to assist you.           07:11 PM, 16th Feb                     User                    My number is: 00971552700677           07:11 PM, 16th Feb                     User                    my name is Said Nasr. I ordered a toddler bed online as a guest on Friday and set the delivery today Tuesday 16, but haven’t received it.           07:13 PM, 16th Feb                   Juhi                   Kindly share your order number with us.           07:13 PM, 16th Feb                     User                    I haven’t received any message with order number           07:14 PM, 16th Feb                     User                    can you please search by name           07:14 PM, 16th Feb                     User                    Said Nasr           07:14 PM, 16th Feb                     User                    You still there?           07:18 PM, 16th Feb                   Juhi                   We are really sorry but kindly provide your registered email id           07:18 PM, 16th Feb                     User                    I ordered as guest           07:19 PM, 16th Feb                   Juhi                   May i know your country of access           07:20 PM, 16th Feb                     User                    UAE Dubai           07:20 PM, 16th Feb                   Juhi                   Kindly allow us a moment to check           07:21 PM, 16th Feb                     User                    okay           07:21 PM, 16th Feb                     User                             07:23 PM, 16th Feb                   Juhi                   We are really sorry           07:25 PM, 16th Feb                   Juhi                   We are unable to trace your history           07:26 PM, 16th Feb                     User                    It was on Friday at 8:00 pm           07:26 PM, 16th Feb                   Juhi                   Kindly check your text messages you must have received some order confirmation somewhere.           07:26 PM, 16th Feb                     User                    I checked already           07:27 PM, 16th Feb                   Juhi                   We are really sorry but without any order number or registered email id we can not provide you any help.           07:27 PM, 16th Feb                     User                    Purchase of AED 239.00 with Debit Card ending 3593 at LANDMARK RETAIL INVEST, DUBAI.           07:29 PM, 16th Feb                   Juhi                   Kindly share your bank statement with us along with the transaction id.           07:32 PM, 16th Feb                   Juhi                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           07:37 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2111757