Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 16 Feb 2021 08:34:16 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi! I would like to complain. My Order # 6273624325 with AWB # FP0214210003242 was not delivered yesterday by the Driver (Mobile # 0507959971). He asked me for location but never came. I called him today and he said he is not the one assigned in Sulaimaniyah area today, so he doesn’t know if my Order will be delivered or not. Then I check your application to Track My Order, and it was noted there yesterday: “Feb-15-2021 10:43 PM Undelivered Remark: Request for reschedule”. No one called me so it’s impossible for me to reschedule and I waited yesterday but the driver never came!           12:18 PM, 16th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi , I will be happy to assist you.           12:22 PM, 16th Feb                     User                    When will my Order be delivered?           12:23 PM, 16th Feb                   Juhi                   Please be assured to received a call from our delivery agent.  We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           12:25 PM, 16th Feb                     User                    No one attempted to call me           12:25 PM, 16th Feb                     User                    so how come there’s a report that I requested to reschedule the delivery           12:26 PM, 16th Feb                   Juhi                   Yesterday it did not get delivered as when they tried contacting you again your number was not reachable.           12:27 PM, 16th Feb                   Juhi                   We are really sorry for the inconvenience.           12:27 PM, 16th Feb                   Juhi                   We take incidents like these really seriously.           12:27 PM, 16th Feb                     User                    How come it’s not reachable , I even sent the location in whatsapp           12:27 PM, 16th Feb                   Juhi                   We are going to ask our team to contact you asap.           12:28 PM, 16th Feb                   Juhi                   Please be assured to receive a call from them.           12:28 PM, 16th Feb                     User                             12:29 PM, 16th Feb                   Juhi                   We truly apologize for the inconvenience. This is surely not the experience we want our customers to have when they shop with us.           12:29 PM, 16th Feb                   Juhi                   We are going to ask our team to contact you asap. Please be assured to receive a call from them.           12:29 PM, 16th Feb                     User                             12:30 PM, 16th Feb                     User                    I appreciate your apology dear, but I need my order to be delivered today           12:30 PM, 16th Feb                   Juhi                   We will ask them to do so today itself.           12:30 PM, 16th Feb                     User                    its a gift for the baby’s 1st bday and the party today... it’s useless for me to give after the special day           12:31 PM, 16th Feb                   Juhi                   We understand this must be really irritating but we never had any intentions to put you around chaos.           12:31 PM, 16th Feb                     User                    Please I kindly request for you to ask them to deliver today... I’m in the office until 3pm today...           12:32 PM, 16th Feb                     User                    same location in my Order...           12:32 PM, 16th Feb                   Juhi                   Be assured to receive call from them           12:33 PM, 16th Feb                     User                    Executive Administration Building, King Fahad Medical City (Near Gate 2)           12:33 PM, 16th Feb                     User                    Ok, I can be contacted at 0502296948, thank you.           12:33 PM, 16th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:34 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2109014