Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 16 Feb 2021 08:13:43 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hu           11:59 AM, 16th Feb                     User                    Hi           11:59 AM, 16th Feb                     User                    Why one of my order showing canceld           12:00 PM, 16th Feb                     User                    Round neck floral dress I have paid a for all them           12:00 PM, 16th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, How may I help you?           12:04 PM, 16th Feb                   Juhi                   Could you please share your order number so that I can assist you further?           12:05 PM, 16th Feb                   Juhi                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:06 PM, 16th Feb                     User                    9635834376           12:06 PM, 16th Feb                   Juhi                   we request you to provide us sometime to check your order.           12:07 PM, 16th Feb                   Juhi                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that 161925483 - - Floral Printed Round Neck Dress with Short Sleeves and Belt was not in a good condition to be sold and they were the last of their stock hence we took it out of your order and refunded you for them. You are still going to receive the remaining items.  ​ We will not be happy either if you receive bad items in your order, this is the reason why this item was cancelled and you received a notification regarding the same items.           12:09 PM, 16th Feb                   Juhi                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:13 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2108852