Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 16 Feb 2021 08:05:44 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello, I received yesterday the package with my order, which unfortunately it’s broken!! It was for a gift, which makes it impossible for me to give it this way. So can u please change the itwm           11:50 AM, 16th Feb                     User                    item* for a new one           11:50 AM, 16th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, How may I help you?           11:54 AM, 16th Feb                   Juhi                   Kindly provide us your order number           11:56 AM, 16th Feb                     User                    order 9635581994           11:57 AM, 16th Feb                     User                    Or maybe I can go to a store and change it, because I need to give the present.           11:57 AM, 16th Feb                     User                    if u can just tell me which one I can go to.           11:58 AM, 16th Feb                   Juhi                   we request you to provide us sometime to check your order.           12:02 PM, 16th Feb                   Juhi                   Yes you can get a refund from our store .           12:03 PM, 16th Feb                   Juhi                   Kindly visit and return it within 14 days from the date of delivery.           12:03 PM, 16th Feb                   Juhi                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:05 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2108793