Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 16 Feb 2021 08:05:25 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:52 AM, 16th Feb                     User                    I had just placed an order - #9635935555. And then I pressed back and deducted my Shukran amount and pressed pay again. They money was deducted twice. Please refund #9635935555           11:54 AM, 16th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, How may I help you?           11:55 AM, 16th Feb                     User                             11:55 AM, 16th Feb                     User                    I would like a refund of the order #9635935555           11:56 AM, 16th Feb                   Juhi                   we request you to provide us sometime to check your order.           12:00 PM, 16th Feb                   Juhi                   We'd like to confirm you that order has not been plac
 ed successfully as the payment from your card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same informa           12:01 PM, 16th Feb                   Juhi                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:05 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2108792