Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 08:03:16 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           11:46 AM, 15th Feb                   Bot                   Hi again!           11:46 AM, 15th Feb                     User                    I have a complain           11:46 AM, 15th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, How may I help you?           11:46 AM, 15th Feb                     User                    Juhi I just received my order yesterday           11:47 AM, 15th Feb                     User                    it was trouser and t shirt but I received only trouser           11:47 AM, 15th Feb                   Juhi                   Could you please share your order number so that I can assist you further?           11:48 AM, 15th Feb                     User                    Yes sure           11:48 AM, 15th Feb                     User                    8234745656           11:48 AM, 15th Feb                     User                    This is the pair I received only trouser (pajama)           11:49 AM, 15th Feb                     User                    ?           11:51 AM, 15th Feb                     User                    hello you there?           11:54 AM, 15th Feb                   Juhi                   we request you to provide us sometime to check your order.           11:54 AM, 15th Feb                     User                    ok           11:55 AM, 15th Feb                   Juhi                   We sincerely apologize for the inconvenience caused to you.  This is really unfortunate that you had received a missing item in your purchase with us. We understand that you are sceptical about your future purchases.  Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get all correct your products for your future purchases.           11:57 AM, 15th Feb                     User                    No worries,error can happen.           11:58 AM, 15th Feb                   Juhi                   We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.  You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Centrepoint) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.           11:58 AM, 15th Feb                     User                    But will there be any problem if I go to store and drop off at your al rai store??           12:00 PM, 15th Feb                     User                    because they may ask for missing piece           12:00 PM, 15th Feb                   Juhi                   You just tell them you receive only one piece.           12:02 PM, 15th Feb                     User                    Ok many thanks juhi           12:02 PM, 15th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:03 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2103115