Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 07:38:14 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello?           11:13 AM, 15th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, How may I help you?           11:15 AM, 15th Feb                     User                    can you please help me to update in your side so that i can return and change the items That i order and this  is the order number: 9634267430           11:15 AM, 15th Feb                     User                    Please?           11:16 AM, 15th Feb                     User                    Hello Ms. Juhi           11:16 AM, 15th Feb                   Juhi                   Kindly allow us a moment to check           11:17 AM, 15th Feb                     User                    Alright thanks, waiting           11:17 AM, 15th Feb                   Juhi                   Our team tried to deliver it once on 11th Feb, but when they called you your number could not be reached, Kindly allow us 24 hours to forward this to our team and we will get back to you via email.  Once our courier team will revert us back we will update you.           11:20 AM, 15th Feb                     User                    The item already delivered and I received already, what i want is can you please update in your system so that i can return and change the size please           11:21 AM, 15th Feb                   Juhi                   Alright, we are forwarding it to our team.           11:22 AM, 15th Feb                   Juhi                   Once we will receive the reply we will reply you via email.           11:23 AM, 15th Feb                     User                    Or anybody can call me please           11:23 AM, 15th Feb                     User                    The problems is your system not updating           11:24 AM, 15th Feb                     User                    if already update please give a call so the i can return the items and change the size please           11:25 AM, 15th Feb                   Juhi                   We will Update you via email.           11:25 AM, 15th Feb                   Juhi                   Do you want to return it to the store?           11:26 AM, 15th Feb                     User                    How to do that?           11:26 AM, 15th Feb                     User                    in jimi mall is that ok?           11:26 AM, 15th Feb                   Juhi                   You provide us your items that you wish to return'We can raise a request right now           11:26 AM, 15th Feb                   Juhi                   Our courier agent will visit you and puck the items within 3-5 days.           11:27 AM, 15th Feb                     User                    This is what i wan please           11:27 AM, 15th Feb                     User                    So my request is done . Can i go now in your system to check if update already.           11:28 AM, 15th Feb                   Juhi                   No even if it is not updated we can raise a return request from our side.           11:29 AM, 15th Feb                     User                    Or other options can i go to the store to change the size is that ok? And they will accept?           11:29 AM, 15th Feb                   Juhi                   For updation it might take upto few days.           11:29 AM, 15th Feb                   Juhi                   For store your order status needs to be updated.           11:30 AM, 15th Feb                   Juhi                   But if you want from courier team we can do it right now.           11:30 AM, 15th Feb                   Juhi                   Provide us the items name.           11:30 AM, 15th Feb                     User                    Alright, so butter the courier pick up the items           11:31 AM, 15th Feb                     User                    can you please check in your system all is on there           11:31 AM, 15th Feb                     User                    the items name           11:31 AM, 15th Feb                     User                    beacuse i cannot close this           11:31 AM, 15th Feb                     User                    alright wait somebody to call me to understand my side thank you so much           11:33 AM, 15th Feb                     User                    waiting “           11:33 AM, 15th Feb                   Juhi                   We can see three items here.           11:35 AM, 15th Feb                   Juhi                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           11:38 AM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2102978