Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 06:55:02 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello!           10:39 AM, 15th Feb                     User                    I want to ask why 1 of my order was cancelled?           10:39 AM, 15th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, How may I help you?           10:40 AM, 15th Feb                   Juhi                   Kindly share your order number.           10:40 AM, 15th Feb                     User                    When I checked my account online I notice that 1 of my order has been cancelled. This is my order #9635029004           10:41 AM, 15th Feb                     User                    and it’s not even out of stock so i was wondering why it was cancelled.           10:42 AM, 15th Feb                   Juhi                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that one item 162769151 - - Juniors Assorted Boxers - Set of 5were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.           10:45 AM, 15th Feb                     User                    For the refund how many days would it take? Or maybe if it is possible to just give me a credit note or discount for my next purchase?           10:49 AM, 15th Feb                   Juhi                   It will take upto 15 days           10:49 AM, 15th Feb                   Juhi                   We refunded you AED22.50 on 13 Feb, 2021.           10:50 AM, 15th Feb                     User                    Okay. Thank you for your help           10:51 AM, 15th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:54 AM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2102744