Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 06:54:10 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    HEllo           10:47 AM, 15th Feb                   Bot                   Hi again!           10:47 AM, 15th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, How may I help you?           10:47 AM, 15th Feb                     User                    Your payment for order 4535662729 iis being processed, and it may take up to an hour. We’ll notify you when your order is confirmed.           10:47 AM, 15th Feb                     User                    I did the order twice           10:47 AM, 15th Feb                     User                    Can u please cancel this order           10:48 AM, 15th Feb                     User                    ?           10:48 AM, 15th Feb                   Juhi                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (4535662729) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (4535662731).  The payment has been captured only once from your account which is for the new successfully placed order.           10:49 AM, 15th Feb                     User                    Ok so it's already cancelled           10:50 AM, 15th Feb                     User                    ?           10:50 AM, 15th Feb                     User                    Thank you           10:51 AM, 15th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:53 AM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2102740