Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 05:39:51 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           09:20 AM, 15th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, How may I help you?           09:21 AM, 15th Feb                     User                    Hi juhi I have contacted you before many times to ask about my credit wallet refund           09:22 AM, 15th Feb                     User                    I had refund which you are saying it's already in my credit wallet and still not showing           09:22 AM, 15th Feb                     User                    Though the bank refund which was after it its already transferred to my bank           09:23 AM, 15th Feb                     User                    you told me many times you will solve the issue and contact me.and nothing happened           09:24 AM, 15th Feb                     User               
      Order numbers which should be refunded 4533309366 and 4532901958           09:25 AM, 15th Feb                     User                    Hello           09:26 AM, 15th Feb                   Juhi                   we request you to provide us sometime to check your order.           09:27 AM, 15th Feb                     User                    Ok           09:27 AM, 15th Feb                   Juhi                   As we can see here you have QAR  87.9689           09:31 AM, 15th Feb                     User                    I don't have and that's what I have been telling you it's not showing           09:31 AM, 15th Feb                     User                    I tried log out and in many times           09:31 AM, 15th Feb                     User                    I even tried to log in from the browser not the app           09:32 AM, 15th Feb                   Juhi                   Kindly share with us the screenshot of your My Credits wallet.           09:32 
 AM, 15th Feb                     User                    I did everything and not showing           09:32 AM, 15th Feb                   Juhi                   We will forward that to our technical team           09:32 AM, 15th Feb                     User                    Ok 1 second           09:32 AM, 15th Feb                   Juhi                   sure.           09:32 AM, 15th Feb                     User                             09:32 AM, 15th Feb                   Juhi                   Kindly allow us 24 hours to forward this to our team and we will get back to you via email.           09:33 AM, 15th Feb                     User                    They have been telling me that since many days           09:33 AM, 15th Feb                   Juhi                   Be assured your amount is safe with us.           09:34 AM, 15th Feb                     User                    Please proceed In this issue ASAP it took too much time           09:34 AM, 15th Feb    
                Juhi                   Your app must be having some glitch.           09:34 AM, 15th Feb                   Juhi                   We will try our best and soonest to fix it up.           09:34 AM, 15th Feb                     User                    I don't trust this actually ..I am afraid to buy anything again from your store if you are not going to refund me my money again           09:34 AM, 15th Feb                   Juhi                   We will fix it up on priority.           09:34 AM, 15th Feb                     User                    I hope so           09:35 AM, 15th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. We will get in touvh with you soon.           09:36 AM, 15th Feb                     User                    Finally sorry if there's a problem in the credit wallet please take it from the wallet and refund to my bank account ...the most important is.to
  be refunded           09:37 AM, 15th Feb                   Juhi                   Once a refund is processed it can not be transferred.           09:38 AM, 15th Feb                   Juhi                   We will fix your My Credits only.           09:39 AM, 15th Feb                     User                    Mmm           09:39 AM, 15th Feb                     User                    Ok hope so           09:39 AM, 15th Feb                     User                    Thank you           09:39 AM, 15th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:39 AM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2102454