Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 05:12:26 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           08:57 AM, 15th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, How may I help you?           08:58 AM, 15th Feb                     User                    I have ordered 6 items           08:58 AM, 15th Feb                     User                    From that I got 5 items delivered           08:58 AM, 15th Feb                   Juhi                   Kindly share your order number with us.           08:59 AM, 15th Feb                     User                    It’s 9635316365           09:00 AM, 15th Feb                   Juhi                   we request you to provide us sometime to check your order.           09:00 AM, 15th Feb                     User                    Ok           09:00 AM, 15th Feb                   Juhi                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that one item 162974411 - - Rimmel London 60 Seconds Super Shine Nail Polish was not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you AED 6.00 for them.           09:02 AM, 15th Feb                     User                    It’s ok           09:03 AM, 15th Feb                     User                    In that I have ordered Flormor lipstick also           09:04 AM, 15th Feb                     User                    I didn’t get that           09:05 AM, 15th Feb                     User                    Can you check that for me           09:05 AM, 15th Feb                   Juhi                   sure, allow us a moment.           09:07 AM, 15th Feb                     User                    Ok           09:08 AM, 15th Feb                   Juhi                   We are sorry that you did not receive flormar Long Wearing Lipstick           09:10 AM, 15th Feb                   Juhi                   We have refunded you AED 7.00 into your bank account anfd it will be credited wirthin 7-14 working days.           09:11 AM, 15th Feb                     User                    Ok. Thank you           09:11 AM, 15th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:12 AM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2102393