Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 08:18:17 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi. I received a wrong item. I ordered a love to dream swaddle the transitional stage but I received the stage 1 swaddle. The order number is LM9634303998.  I wish to return it or swap with the item that I want.  Please for your immediate response.  Thank you.  Giget Tan           12:01 PM, 12th Feb                   Bot                   Thank you.           12:01 PM, 12th Feb                     User                    Email add: [email-masked]           12:02 PM, 12th Feb                     User                    my mobile number 0554453363           12:02 PM, 12th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, How may I help you?           12:12 PM, 12th Feb                   Juhi                   We sincerely apologize for the inconvenience caused to you.  This is r
 eally unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.   Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.           12:15 PM, 12th Feb                   Juhi                   We can see that you have already created a return request for the item on 12 Feb, 2021 and our courier team will contact you in 2 - 5 working days for the collection.           12:16 PM, 12th Feb                   Juhi                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:18 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2089777