Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 08:08:50 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:48 AM, 12th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, How may I help you?           11:49 AM, 12th Feb                     User                    I had order before           11:50 AM, 12th Feb                     User                    i wanted to buy the item using my shukran points           11:50 AM, 12th Feb                     User                    I oredered it and it had been confirmed           11:51 AM, 12th Feb                     User                    but for some reason it has been cancelled           11:51 AM, 12th Feb                     User                    Several times           11:51 AM, 12th Feb                     User                    It is in stock but being canceled           11:51 AM, 12th Feb                     User                    Persistently           11:52 AM, 12th Feb                     User                    anyway i ordered it by shukran points and it hasn’t been reloaded yet.           11:53 AM, 12th Feb                     User                    I want all of my shukran points back of all my cancelled order           11:54 AM, 12th Feb                     User                    Are you there??           11:54 AM, 12th Feb                   Juhi                   Kindly provide us your order number           11:54 AM, 12th Feb                     User                    i have too many. Let me find all           11:55 AM, 12th Feb                     User                    Order #8233666948           11:56 AM, 12th Feb                     User                    Order #8233671449           11:56 AM, 12th Feb                     User                    Order #8233736742           11:57 AM, 12th Feb                     User                    Order #8234341998           11:57 AM, 12th Feb                     User                    Order #8234423836           11:58 AM, 12th Feb                   Juhi                   kindly allow us a moment to check           11:59 AM, 12th Feb                     User                    Ok           12:00 PM, 12th Feb                   Juhi                   We would like to inform you that shukran refund goes to the My credits of the customer           12:02 PM, 12th Feb                   Juhi                   for 8233666948 refund is being processed as KWD 0.25 into your My Credits.           12:03 PM, 12th Feb                     User                    So it is not shukran points anymore           12:05 PM, 12th Feb                     User                    it is my credit, right?           12:05 PM, 12th Feb                   Juhi                   yes.           12:06 PM, 12th Feb                     User                    Ok. Thanks           12:06 PM, 12th Feb                   Juhi                   Shukran burned points are refunded as My Credits.           12:06 PM, 12th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:06 PM, 12th Feb                     User                    Thanks           12:07 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2089745