Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 08:39:36 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I am trying to place order           12:27 PM, 11th Feb                     User                    Something is messed up           12:27 PM, 11th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, How may I help you?           12:27 PM, 11th Feb                     User                    it was showing previously 267 now shows 30!!! I accidently chose cod while proceeding earlier           12:27 PM, 11th Feb                     User                    hi juhi plz help me with the above issue           12:28 PM, 11th Feb                   Juhi                   Kindly share your order number           12:28 PM, 11th Feb                     User                    The order isn’t placed yet           12:28 PM, 11th Feb                     User                    I was trying to place order           12:29 PM, 11th Feb                   Juhi                   Kindly elaborate your concern           12:30 PM, 11th Feb                     User                    While the items were in cart I was Trying to checkout           12:30 PM, 11th Feb                     User                    the total showed 267           12:30 PM, 11th Feb                     User                    i accidently chose cash on delivery           12:30 PM, 11th Feb                     User                    now it shows 30.87 and asks me to pay           12:31 PM, 11th Feb                     User                    what should I do           12:31 PM, 11th Feb                   Juhi                   KIndly do not place order s Cash on delivery.           12:33 PM, 11th Feb                     User                    Why           12:33 PM, 11th Feb                     User                    I don’t want to           12:33 PM, 11th Feb                   Juhi                   As COD will include extra charges of delivery.           12:33 PM, 11th Feb                     User                    I think there’s some virus in system then           12:34 PM, 11th Feb                   Juhi                   We apologise for the inconvenience caused.           12:36 PM, 11th Feb                     User                    tell me a solution plz           12:36 PM, 11th Feb                   Juhi                   As we already told you with COD orders shipping charges and delivery charges are taken extra from the customers.           12:37 PM, 11th Feb                   Juhi                   There is no virus or issue in the system.           12:38 PM, 11th Feb                   Juhi                   Kindly order through prepaid modes of payment if you do not wish to pay these charges.           12:38 PM, 11th Feb                   Juhi                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:39 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2085643