Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 08:01:35 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:41 AM, 11th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, How may I help you?           11:41 AM, 11th Feb                     User                    Order number is 9634131879.           11:41 AM, 11th Feb                   Juhi                   we request you to provide us sometime to check your order.           11:42 AM, 11th Feb                     User                    nemail says shipping and delivery on 9th but           11:42 AM, 11th Feb                     User                    Email           11:42 AM, 11th Feb                     User                    Status is shipped but didn't receive anything yet           11:43 AM, 11th Feb                   Juhi                   Our delivery team always contacts the customer before attempting any delivery. How
 ever, when they tried calling you on +971504780875 the call could not be reached due to unknown reasons.  Please be assured to received a call from our delivery agent or please provide some alternative contact number of yours to us so that our courier team can contact you without hassle.           11:45 AM, 11th Feb                     User                    I've been at home and available for last 1 week and phone is always with me, no history of missed call either           11:45 AM, 11th Feb                   Juhi                   That can be a network issue.           11:46 AM, 11th Feb                     User                    For some reason if drive couldn't reach my phone once, he should have tried again, another time instead of leaving for 2days like this, it's just irresponsible           11:47 AM, 11th Feb                     User                    Then he should have called. If network issues happened, it's same as he didn't contact me. So he had to continue        
    11:47 AM, 11th Feb                     User                    Already wasted waiting for 9th20th and now 11th afternoon already. I can't just standby at home for this irresistible driver           11:49 AM, 11th Feb                     User                    Should be delivered immediately           11:49 AM, 11th Feb                   Juhi                   Kindly allow us 24 hours to forward this to our team and we will get back to you via email.  Once our courier team will revert us back we will update you.           11:51 AM, 11th Feb                     User                    Why 24hrs to wait for the response?! Just need delivery which should be done on 9th           11:52 AM, 11th Feb                     User                    Just deliver it           11:53 AM, 11th Feb                   Juhi                   I understand your concern however we need time to contact the courier team.           11:53 AM, 11th Feb                   Juhi                   Your delivery 
 is scheduled for today however we will remind them to deliver your order on priority.           11:53 AM, 11th Feb                     User                    So I'll get today?           11:54 AM, 11th Feb                     User                    Delivery which should be done 2 days ago, I must not wait for another 24hrs           11:57 AM, 11th Feb                     User                    Please contact them and tell them to deliver today and just do proper job responsibly           11:58 AM, 11th Feb                   Juhi                   For sure we will do it.           12:00 PM, 11th Feb                   Juhi                   We apologise for the delay.           12:00 PM, 11th Feb                     User                    Thanks           12:01 PM, 11th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:01 PM, 11th Feb                     User                    Same to 
 you           12:01 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2085446