Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 07:55:17 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           11:42 AM, 11th Feb                   Bot                   Hi again!           11:42 AM, 11th Feb                     User                    I need to change my dress..           11:43 AM, 11th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, How may I help you?           11:43 AM, 11th Feb                     User                    Hello Judi           11:43 AM, 11th Feb                     User                    Juice           11:43 AM, 11th Feb                     User                    Sorry juhi           11:43 AM, 11th Feb                   Juhi                   Could you please share your order number so that I can assist you further?           11:45 AM, 11th Feb                     User                    I had ordered 3 dresses online but I did not like the fittings of two of them so I need to change,the problem is I already requested a return through online ,so now can I personally reach to max store and exchange a new one.           11:46 AM, 11th Feb                     User                    Pls help           11:46 AM, 11th Feb                     User                    Sure           11:46 AM, 11th Feb                     User                    LM6271383628           11:47 AM, 11th Feb                     User                    This is my order no?           11:48 AM, 11th Feb                   Juhi                   we request you to provide us sometime to check your order           11:48 AM, 11th Feb                   Juhi                   You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Max) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.           11:49 AM, 11th Feb                   Juhi                   Hi, I'm not getting a response from you. Are we still connected?           11:51 AM, 11th Feb                   Juhi                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:55 AM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2085413