Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 06:46:30 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi. It seems my order was places twice. Got confused since the item remained on the cart. How can i cancel the duplicated order?           10:15 AM, 11th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, How may I help you?           10:16 AM, 11th Feb                   Juhi                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:20 AM, 11th Feb                     User                    Hi Juhi           10:20 AM, 11th Feb                   Juhi                   Hi           10:20 AM, 11th Feb                     User                    My order was duplicated           10:20 AM, 11th Feb                     User                    how can i cancel the other one?           
 10:21 AM, 11th Feb                   Juhi                   Could you please share your order number so that I can assist you further?           10:23 AM, 11th Feb                     User                             10:24 AM, 11th Feb                     User                    9634778348           10:25 AM, 11th Feb                     User                    And 9634777540           10:25 AM, 11th Feb                   Juhi                   we request you to provide us sometime to check your order.           10:26 AM, 11th Feb                     User                    Okay           10:26 AM, 11th Feb                     User                    So how do i follow-up for the status?           10:26 AM, 11th Feb                   Juhi                   We'd like to confirm you that order has not been placed successfully as the payment from your card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction 
 means that the transaction amount has been blocked by the card issuing bank.           10:27 AM, 11th Feb                   Juhi                   Kindly place another order and if you feel your amount is being deducted kindly contact your bank as we did not capture the amount.           10:30 AM, 11th Feb                     User                    My card hs been charged twice           10:30 AM, 11th Feb                     User                             10:31 AM, 11th Feb                     User                    And got a msg that i will be notified when the item is ready for pickup           10:32 AM, 11th Feb                   Juhi                   There was some technical issue.           10:32 AM, 11th Feb                   Juhi                   Your both the orders have been placed.           10:33 AM, 11th Feb                   Juhi                   Your orders will ship soon and will be delivered to you.           10:35 AM, 11th Feb                     User       
              Yes that is what I am saying. My card got charged twice           10:35 AM, 11th Feb                     User                    how can I cancel the other?           10:35 AM, 11th Feb                   Juhi                   Ok allow us a moment so that we can cancel one.           10:37 AM, 11th Feb                   Juhi                   We have cancelled 9634778348 order.           10:39 AM, 11th Feb                     User                    Okay. So i will expect refund of amount to my credit card?           10:42 AM, 11th Feb                     User                    Can you give me reference no. to my query so i can follow-up later on please?           10:42 AM, 11th Feb                   Juhi                   YouYou can just share your order number which is being cancelled. Your amount will be reversed within 3-5 working days.           10:44 AM, 11th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with
  us.  Have a wonderful day.           10:46 AM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2085064