Subject: Re: Refund Rejected #9772931918
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, JUHI GOEL <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 10 Feb 2021 06:55:58 -0700 (MST)

Hi Team,. 

Please update as the following ticket 03825987 was created on 17th of Jan, however no update has been received from the team. 

Regards 
shakeeb 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "JUHI GOEL" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, January 5, 2021 5:23:29 PM 
Subject: Re: Refund Rejected #9772931918 

Hi Team, 

With reference to the order number: 9772931918 
RMA: 43536007 

Mentioned RMA showing processed on Nov 19, 2020 but the refund transaction is rejected. As per the process, Mada refunds gets processed within 3 weeks, since this has been over 3 weeks already and customer is still reporting the refund is still not processed, can you please look into this and advise further. 

Thank you for your help! 

Regards, 
Apoorv 

From: "JUHI GOEL" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, January 5, 2021 11:33:02 AM 
Subject: Refund Rejected #9772931918 

Hi Team, 

PFA 

Please refund the amount manually as the order #9772931918 has been returned to WH but the refund is getting declined in Hybris. 

Jira has been already raised but have not received any solution as yet: https://landmark.atlassian.net/browse/REL-130828 

Kindly check and do the needful. 

Regards, 
Juhi