Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 09:36:12 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello, I have a Joie Sirena I want to return           01:25 PM, 10th Feb                     User                    it’s not working as he showed me in store           01:25 PM, 10th Feb                     User                    he gave me a different model           01:25 PM, 10th Feb                     User                    and I opened the box. How can I return it ?           01:25 PM, 10th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, How may I help you?           01:26 PM, 10th Feb                   Juhi                   Kindly visit the same store and they will further assist you.           01:27 PM, 10th Feb                     User                    I’m allowed to return it ?           01:28 PM, 10th Feb                   Juhi                   We are truly sorry but the store staff can guide you in that matter.           01:29 PM, 10th Feb                     User                    How can I know your policy           01:29 PM, 10th Feb                     User                    i can’t go all the way to the store           01:30 PM, 10th Feb                   Juhi                   yes it can be returned within 14 days of the purchase           01:32 PM, 10th Feb                     User                    Even if it’s open?           01:33 PM, 10th Feb                     User                    Can I go to a different store           01:34 PM, 10th Feb                   Juhi                   As it is not in working condition  or different from what you ordered, they will be happy toassist you there. We request you to kindly visit the store           01:34 PM, 10th Feb                   Juhi                   You need to visit the same store with the bill or invoice           01:35 PM, 10th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:35 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2081077