Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 09:15:09 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    As slam o alaikum           01:02 PM, 10th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, How may I help you?           01:03 PM, 10th Feb                     User                    I ordered two times Jack and jones jacket but both times are colour different           01:05 PM, 10th Feb                   Juhi                   Could you please share your order number so that I can assist you further?           01:06 PM, 10th Feb                     User                    6271422948           01:07 PM, 10th Feb                   Juhi                   we request you to provide us sometime to check your order.           01:08 PM, 10th Feb                     User                    6269676525           01:09 PM, 10th Feb                   Juhi                   This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.   Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.  We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.  You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Centrepoint) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.           01:09 PM, 10th Feb                     User                    I want light grey colour but they send me dark grey ok i request for return           01:10 PM, 10th Feb                   Juhi                   Please do ! and you can re order or purchase from the store as well.           01:11 PM, 10th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:14 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2080949