Subject: Ticket Assigned - Conversation with Sailing Telephone
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 08:53:18 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sailing Telephone Sailing Telephone                    Is this return process only for refunding?           12:41 PM, 10th Feb                     Sailing Telephone                    I just want to change it to a new one because I think the one they gave me are ones that's been displayed in the store. I dont want a refund           12:41 PM, 10th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, How may I help you?           12:42 PM, 10th Feb                   Juhi                   We regret to tell you that we do not have exchange policy for online purchases as of now.           12:42 PM, 10th Feb                   Juhi                   Hi, I'm not getting a response from you. Are we still connected?           12:45 PM, 10th Feb                     Sailing Telephone                    Hi           12:45 PM, 10th 
 Feb                     Sailing Telephone                    So I already talk to one agent and he showed me how to do the return process           12:45 PM, 10th Feb                     Sailing Telephone                    But I want to ask if the return process is only for refund. I dont want to refund. I just want to change the item to a new one since the one I received is old           12:46 PM, 10th Feb                   Juhi                   We would like to inform you that we have return and refund policy within 14 days, we can not provide you the exchnage           12:47 PM, 10th Feb                     Sailing Telephone                    How long will it take for the refund?           12:50 PM, 10th Feb                   Juhi                   Once the order reaches the warehouse the refund is processed           12:51 PM, 10th Feb                   Juhi                   It is credit to your account within 7-14 days.           12:51 PM, 10th Feb                   Juhi   
                 It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:53 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2080821