Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 07:55:47 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:41 AM, 10th Feb                     User                    I bought the wrong size of shoes           11:41 AM, 10th Feb                     User                    can I exchange           11:42 AM, 10th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, How may I help you?           11:44 AM, 10th Feb                     User                    I bought wrong size shoes           11:44 AM, 10th Feb                     User                    I want to exchange           11:45 AM, 10th Feb                     User                    but can’t go to the shop           11:45 AM, 10th Feb                   Juhi                   Kindly provide us your order number.           11:45 AM, 10th Feb                   Juhi                   You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           11:47 AM, 10th Feb                   Juhi                   You can provide us your order number and item name so that we can raise a return request for your order.           11:48 AM, 10th Feb                     User                    9633999182           11:48 AM, 10th Feb                     User                    I want to exchange size not return           11:49 AM, 10th Feb                   Juhi                   Sorry online returns are not available at this point of time.           11:49 AM, 10th Feb                   Juhi                   We would like to inform you that for the items of MAX we do not have exchange option           11:51 AM, 10th Feb                   Juhi                   You will have to return the item.           11:51 AM, 10th Feb                   Juhi                   Hi, I'm not getting a response from you. Are we still connected?           11:52 AM, 10th Feb                   Juhi                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:55 AM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2080512