Subject: Ticket Assigned - Conversation with Sailing Heart
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 07:29:11 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sailing Heart Sailing Heart                    excuseme           10:54 AM, 10th Feb                   Ahmed                   Hi , Thank you for contacting us. I'm Ismat . I will be happy to help you .           10:55 AM, 10th Feb                     Sailing Heart                    can u connect me to  mr. prince who was assisting me           10:55 AM, 10th Feb                   Ahmed                   We sincerely apologize for any inconvenience caused however, we request you to please elaborate your concern so that we can assist you accordingly with this.           10:58 AM, 10th Feb                     Sailing Heart                    i cannot explain once again           10:59 AM, 10th Feb                   Ahmed                   can you please stay on hold to check and do the needful           10:59 AM, 10th Feb                     Sailing Heart        
             please connect me to mr. prince           10:59 AM, 10th Feb                     Sailing Heart                    u r totally wasting my time           10:59 AM, 10th Feb                     Sailing Heart                    please           10:59 AM, 10th Feb                   Juhi                   Thank you for staying connected.           11:08 AM, 10th Feb                   Juhi                   We regret to tell you that your order 8234135618 has been cancelled due to high demand of items they were out of stock.           11:09 AM, 10th Feb                   Juhi                   We have processed your refund already into your My Credits.           11:10 AM, 10th Feb                     Sailing Heart                    8234135146 - 8 items i paid KD10.3 & 8234135618. -3 items with KD4.2  i received email partial order cancelled by u after order confirmation due to unorganized process. if ur delivering my items okay i m fine with it. if partial delivery still okay.
 . but make sure if u     cancell my order then return back my cash to my bank account not in ur credit ... okay please           11:10 AM, 10th Feb                   Juhi                   We will forward your feedback to our finance team and they will make sure this does not get repeated in future with you.           11:11 AM, 10th Feb                     Sailing Heart                    god please stop giving explanations           11:11 AM, 10th Feb                   Juhi                   We apologise for this inconvenience           11:12 AM, 10th Feb                   Juhi                   We never had any intention to put you around chaos.           11:12 AM, 10th Feb                     Sailing Heart                    ms. juhi u told my my payment is cancelled and if i want items i need to order again and i did same           11:12 AM, 10th Feb                     Sailing Heart                    now my both orders are cancelled and ur not giving me my money back....      
      11:13 AM, 10th Feb                     Sailing Heart                    how i can trust u juhi           11:13 AM, 10th Feb                   Juhi                   It is credited to your account already into your My Credits           11:13 AM, 10th Feb                   Juhi                   You can use your My Credits for your next purchases.           11:13 AM, 10th Feb                     Sailing Heart                    We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the order number: (8234135146) was not successfully placed. As we can see the amount was deducted from your bank, we have already notified the payment gateway about the cancelled transaction so the amount can return to your account automatically.  Please allow 3-5 business days for the amount to be released by your Bank. In the meantime you can go ahead and try placing a new order from our website directly or place a new order once you have received the 
 amount back in your account.  is it possible to reserve my items please  Mon, 12:41 PM  J  Juhi  You need to place order again.           11:13 AM, 10th Feb                     Sailing Heart                    read above           11:14 AM, 10th Feb                     Sailing Heart                    the other staff told me order cancelled due to faulty product and ur telling high demand...atleast make sure to give same answer for the one customer.           11:15 AM, 10th Feb                   Juhi                   Kindly allow us a moment to check           11:15 AM, 10th Feb                     Sailing Heart                    prince           11:15 AM, 10th Feb                     Sailing Heart                    from 8 am i m here with three of ur staff madam juhi           11:16 AM, 10th Feb                     Sailing Heart                    prince u and ishmat/ ahmed           11:16 AM, 10th Feb                     Sailing Heart                    either u deliver my item
  somehow or else refund my cash back to my bank account not ur credit ......           11:16 AM, 10th Feb                   Juhi                   We apologise for all the inconvenience.           11:17 AM, 10th Feb                     Sailing Heart                    i m tiered not need of giving me mor e explainations just do what i requested           11:17 AM, 10th Feb                     Sailing Heart                    im not here for your apologies either u return my cash or deliver me items thats all please.......  its not at all good.......           11:18 AM, 10th Feb                   Juhi                   Provide us your bank details           11:18 AM, 10th Feb                     Sailing Heart                    i had very bad experience this time..           11:18 AM, 10th Feb                     Sailing Heart                    u have it right           11:18 AM, 10th Feb                   Juhi                   We will issue you the refund into your bank account.  
          11:18 AM, 10th Feb                   Juhi                   We sincerely apologise.           11:19 AM, 10th Feb                   Juhi                   Currently i am going to contact my concerned department for this issue.. We make sure we will get back to you within 24 hours via email           11:19 AM, 10th Feb                     Sailing Heart                    thank u so much ms. juhi           11:21 AM, 10th Feb                     Sailing Heart                    so u will refund all my cash 10.3+4.2           11:21 AM, 10th Feb                     Sailing Heart                    i will be very happy if incase u deliver items from my 2nd order 4.2 please try for it           11:22 AM, 10th Feb                     Sailing Heart                    thank u           11:23 AM, 10th Feb                     Sailing Heart                    waiting for your reply in email           11:23 AM, 10th Feb                     Sailing Heart                    bye take care :)
            11:23 AM, 10th Feb                   Juhi                   Yes we will refund you the amount 10.3 to your bank account however for the order 8234135618 one item is at the store reasy for pickup.           11:23 AM, 10th Feb                   Juhi                   For order number 8234135618 there are 3 items :           11:25 AM, 10th Feb                   Juhi                   Out of these 3 items two are cancelled and one is ready for pickup at the store. You can visit our store and collect it from there as it will be acvailable there for 14 days from the confirmation of your pickup.  The items which are cancelled are of KWD 3.00           11:26 AM, 10th Feb                   Juhi                   If you wish not to take one item  Floral Printed Top with Long Sleeves and Tie Ups from our store you can pick it and return it then and there or you can wait for total 14 days so that it get cancelled and amount can be reversed back to you.           11:28 AM, 10th Feb   
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