Subject: Ticket Assigned - Re: We’ve received your return request.
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 03:53:35 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: We’ve received your return request.  Can I have a change of size instead? From size 14 to size 12 of the same item? I hope this will request will be approved. 
Thank you. 
    On Tuesday, 9 February 2021, 10:32:53 pm GMT+3, Splash Fashions <[email-masked]> wrote:  
 
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We’ve received your return request.

Hi MA CARMENCITA TOLENTINO, thank you for getting in touch with us. Here’s how your return 1000517189 for order 6271582745 will work.Our delivery partner will pick up your return in around 3-5 business days.
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|  Order Details   |
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Item
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Description
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Total Price
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|  SPLASH  |
|  Checked Mid-Rise Palazzo Pants with Button Closure and Pockets  |
| Color: Multicolour |
|  Size: 14  |
| Quantity: 1 |

  |  SAR 75.65  |

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|  Total | SAR 75.65  |

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1. Box up your return
 
 Please include the invoice, price tags and any warranty information. 
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2. Hand over your return
 
Our delivery partner will pick it up from your doorstep. 
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3. Receive your refund
 
 This will be issued after we receive your products in our warehouse and conduct a quality check. 
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Here's how your refund works:
    
   - If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.
   - Refunds to your Credit Card or Debit Card may take 7-14 business days to process.
   - Refunds for any Shukrans, Gift Cards or Return Vouchers you've spent will also be credited to your My Credit balance.
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2079107