Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 09 Feb 2021 05:14:49 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good morning! Could I replace the item that you canceled?           09:05 AM, 09th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi. How may I help you?           09:05 AM, 09th Feb                   Juhi                   The order which is being processed can not be modified           09:06 AM, 09th Feb                     User                    What is the reason why you have to canceled  one of my order?           09:08 AM, 09th Feb                   Juhi                   This order is not cancelled, during quality check we found out that one item were not in a good condition to be sold and they were the last of their stock hence we took them out of your order. You are still going to receive the remaining items.  ​           09:09 AM, 09th Feb                     User                    OK thank you for answering my concern?           09:11 AM, 09th Feb                   Juhi                   We apologise for the inconvenience.           09:11 AM, 09th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:14 AM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2074920