Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 12:04:27 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           03:47 PM, 08th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi. How may I help you?           03:47 PM, 08th Feb                     User                    I need to return some things but I signed in as a guest and so as far as I know I don’t have an account           03:48 PM, 08th Feb                     User                    Hey Juhi           03:48 PM, 08th Feb                     User                    helloooooooo           03:49 PM, 08th Feb                   Juhi                   kindly share your order number           03:50 PM, 08th Feb                     User                    Where donn be I find that?           03:51 PM, 08th Feb                   Juhi                   It should be in your email or sms.           03:51 PM, 08th Feb                     User                    lm9633776671           03:52 PM, 08th Feb                   Juhi                   Hi, I'm not getting a response from you. Are we still connected?           03:55 PM, 08th Feb                     User                    We are now           03:55 PM, 08th Feb                     User                    sorry           03:56 PM, 08th Feb                     User                    what shall I do Juhi?           03:57 PM, 08th Feb                     User                    can I use that order number online?           03:57 PM, 08th Feb                   Juhi                   If you have the order confirmation email           03:58 PM, 08th Feb                   Juhi                   You can visit any nearby store and return the items.           03:58 PM, 08th Feb                     User                    Do I have to have a return slip?           03:59 PM, 08th Feb                   Juhi                   And if you donot have it confirm the items name we will create a return request from hear for you and our courier team will collect the items from your house.           03:59 PM, 08th Feb                     User                    because I don’t have a printer           03:59 PM, 08th Feb                     User                    can you do the request for me Juhi?           03:59 PM, 08th Feb                   Juhi                   No you need to sahow order confirmation email or sms and the tags of the items should be with you           03:59 PM, 08th Feb                     User                    the only email I have from Splash is a newsletter           03:59 PM, 08th Feb                   Juhi                   Once the items will be refunded we will process the refund.           04:00 PM, 08th Feb                     User                    I have the tags           04:00 PM, 08th Feb                   Juhi                   Kindly visit the store.           04:00 PM, 08th Feb                     User                    I don’t have an order confirmation email           04:00 PM, 08th Feb                     User                    unless It is under a different name and not Splash?           04:00 PM, 08th Feb                     User                    also one of the items has the metal pin tag still attached           04:01 PM, 08th Feb                   Juhi                   Before the delivery of the items you must be getting sms or email that your order is on its way?           04:01 PM, 08th Feb                     User                    I have sms           04:02 PM, 08th Feb                     User                    but it doesn’t have the items on there           04:03 PM, 08th Feb                   Juhi                   Thats great.           04:03 PM, 08th Feb                     User                    it purely is a tracking sms           04:03 PM, 08th Feb                   Juhi                   Thats not a problem           04:03 PM, 08th Feb                     User                    so take it back to the store?           04:03 PM, 08th Feb                   Juhi                   You visit there if that doesnot help. come back to us we will be happy to help you.           04:03 PM, 08th Feb                     User                    ok           04:03 PM, 08th Feb                     User                    thanks Juhi           04:04 PM, 08th Feb                   Juhi                   yes. store will take is and process the refund.           04:04 PM, 08th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:04 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2072394