Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 12:00:45 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    You sent me lacking in my orders           03:31 PM, 08th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi. How may I help you?           03:31 PM, 08th Feb                     User                    Only thid one arrive.. the lee coper jumper must have tshirt           03:31 PM, 08th Feb                     User                    I order this tshirt with dungarie           03:32 PM, 08th Feb                   Juhi                   Kindly share your order number.           03:32 PM, 08th Feb                     User                             03:33 PM, 08th Feb                     User                    No tshirt with dungaree           03:34 PM, 08th Feb                     User                    Order number 6271275869           03:36 PM, 08th Feb                   Juhi                   Kindly allow us a moment to check           03:38 PM, 08th Feb                     User                    Okay please and thank you..           03:39 PM, 08th Feb                   Juhi                   We sincerely apologize for the inconvenience caused to you.  This is really unfortunate that you had received a missing item in your purchase with us. We understand that you are sceptical about your future purchases.  Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get all correct your products for your future purchases.           03:40 PM, 08th Feb                   Juhi                   We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.  You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Babyshop) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Babyshop) store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.  Feel free to get in touch with us for further assistance.  Your friends, The Support Team           03:41 PM, 08th Feb                     User                    I have ny baby and i cant go to any store to return this product           03:43 PM, 08th Feb                     User                    NOT GOOD AND VERY BAD           03:43 PM, 08th Feb                     User                    I PAY COMPLETE AND YOU MAKE ME HASSLE           03:44 PM, 08th Feb                     User                    GOD WILL REPAY WHAT YOU DID..           03:44 PM, 08th Feb                   Juhi                   We regret the inconvenience.           03:45 PM, 08th Feb                     User                    I ORDER ONLINE BECAUSE I CANT GO TO STORE BECAUSE OF MY BABY           03:45 PM, 08th Feb                   Juhi                   We will refund you for it.           03:45 PM, 08th Feb                   Juhi                   Kindly allow us some time.           03:45 PM, 08th Feb                     User                    AND NOW U MADE A MISTAKE AND MAKE ME GO TO STORE??? HOW BULLSHIT           03:45 PM, 08th Feb                   Juhi                   We understand           03:45 PM, 08th Feb                     User                    U UNSERSTAND? Then make A GOOD SOLUTION           03:46 PM, 08th Feb                     User                    YOU HAVE YOUR ONLINE TO HELP US           03:46 PM, 08th Feb                     User                    AND NOW YOU WANT TO HASSLE US??           03:46 PM, 08th Feb                   Juhi                   We can refund you the amount or we can raise a return request, Our team will come and pick the item from you.           03:47 PM, 08th Feb                   Juhi                   Kindly confirm.           03:47 PM, 08th Feb                     User                    Can u just send the lacking tshirt in the said online?           03:49 PM, 08th Feb                     User                    Its just arrive now           03:50 PM, 08th Feb                     User                    and i contact u directly           03:50 PM, 08th Feb                   Juhi                   We are unable to do so we are really sorry for that           03:51 PM, 08th Feb                     User                    The sms also now areived           03:51 PM, 08th Feb                     User                    Omg           03:52 PM, 08th Feb                     User                    now making me delimma           03:52 PM, 08th Feb                     User                    i love the dungaree and the tshirt for a cheap price           03:52 PM, 08th Feb                     User                    No tshirt           03:52 PM, 08th Feb                     User                    Can u give other tshirt? Or still no..           03:54 PM, 08th Feb                     User                    U sucks           03:55 PM, 08th Feb                     User                    I wont return this..bullshit           03:55 PM, 08th Feb                     User                    Dungaree iam much appreciated if you make an exchange for tshirt           03:56 PM, 08th Feb                   Juhi                   We will issue you a refund. Kindly place an order again and accept our apologies.           03:57 PM, 08th Feb                     User                    Okok..thanks..:)           03:59 PM, 08th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:00 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2072378