Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 09:43:18 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           01:26 PM, 08th Feb                   Bot                   Hi again!           01:26 PM, 08th Feb                     User                    i have placed the order for items, and i paid kd10.300 but not received the order details or confirmation, i received message in my mobile deducted 10.300 fils           01:28 PM, 08th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi. How may I help you?           01:28 PM, 08th Feb                     User                    i have placed the order for items, and i paid kd10.300 but not received the order details or confirmation, i received message in my mobile deducted 10.300 fils           01:28 PM, 08th Feb                   Juhi                   Kindly provide us your order number           01:28 PM, 08th Feb                    
  User                    i dont have           01:28 PM, 08th Feb                     User                    i didnot get ordernumber only cash deduction message received in my mobile           01:29 PM, 08th Feb                   Juhi                   Kindly share your bank statement for deduction of amount.           01:29 PM, 08th Feb                     User                    i dont have now later i can send but just tellme whether my order is processed? 10 minutes before.. please           01:30 PM, 08th Feb                     User                    i want those items           01:30 PM, 08th Feb                     User                    hello           01:32 PM, 08th Feb                     User                    r u there           01:32 PM, 08th Feb                   Juhi                   We are unable to find details without order number           01:34 PM, 08th Feb                   Juhi                   Kindly share yourregistered email id           01:34 PM, 08
 th Feb                     User                    i did not get anyrhing.......i was waiting for confirmation........ automatically showing message something went wrong...once i entered my card details and password please help me           01:35 PM, 08th Feb                     User                    [email-masked]           01:35 PM, 08th Feb                   Juhi                   Kindly allow us a moment to check           01:36 PM, 08th Feb                     User                    ok           01:39 PM, 08th Feb                     User                    is it possible to reserve my items please if incase any system issues           01:39 PM, 08th Feb                   Juhi                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the order number: (8234135146) was not successfully placed. As we can see the amount was deducted from your bank, we have already notified the payment gateway about the cance
 lled transaction so the amount can return to your account automatically.           01:40 PM, 08th Feb                   Juhi                   Please allow 3-5 business days for the amount to be released by your Bank. In the meantime you can go ahead and try placing a new order from our website directly or place a new order once you have received the amount back in your account.           01:40 PM, 08th Feb                     User                    is it possible to reserve my items please           01:41 PM, 08th Feb                   Juhi                   You need to place order again.           01:41 PM, 08th Feb                     User                    okay           01:42 PM, 08th Feb                     User                    thank u           01:42 PM, 08th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:43 PM, 08th Feb                                          View convers
 ation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2071570