Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 07:40:52 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           11:16 AM, 08th Feb                   Bot                   Hi again!           11:16 AM, 08th Feb                     User                    I wanted a replacement for one of my item           11:17 AM, 08th Feb                     User                    Coz of this cancelled item, I accepted the 2kd delivery charge of 2kd           11:17 AM, 08th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi. How may I help you?           11:19 AM, 08th Feb                     User                    Hi           11:20 AM, 08th Feb                     User                    I have one cancelled item           11:20 AM, 08th Feb                     User                    I want a replacement for that. Bcoz of this item, I go for my orders with 2kd delivery charge           11:21 AM, 
 08th Feb                   Juhi                   We regret to tell you that once an order is placed no item can be added to it extra if cancelled           11:22 AM, 08th Feb                     User                    I was not the one who caused that cancellation           11:25 AM, 08th Feb                     User                    There are some other item of the same type           11:25 AM, 08th Feb                     User                    It was an error from your side           11:25 AM, 08th Feb                     User                    That should have been rectified to favor the customer           11:25 AM, 08th Feb                     User                    But nope. You didn't even asked...           11:26 AM, 08th Feb                   Juhi                   Kindly place another order for the items and refuse the courier team that you do not wish to take it.           11:27 AM, 08th Feb                   Juhi                   We apologise for the inconvenienc
 e.           11:27 AM, 08th Feb                     User                    It was your system error. Then I need to pay 2kd delivery charge withour the item that I prefer to receive?           11:30 AM, 08th Feb                   Juhi                   Kindly provide us your order number           11:31 AM, 08th Feb                     User                    8223820353           11:32 AM, 08th Feb                     User                    8233820353           11:32 AM, 08th Feb                     User                    8233820353           11:33 AM, 08th Feb                     User                    I was asking since last night to replace it with same value           11:33 AM, 08th Feb                     User                    Same type of product           11:34 AM, 08th Feb                   Juhi                   We would suggest you to place a fresh order with all the items included in this order with the other additional items           11:34 AM, 08th Feb            
        Juhi                   And cancel this order by telling the courier agent that you do not wish to take it.           11:34 AM, 08th Feb                     User                             11:35 AM, 08th Feb                     User                    It's a hustle right?           11:35 AM, 08th Feb                     User                             11:35 AM, 08th Feb                     User                    Centrepoint should have called the customer insteas           11:35 AM, 08th Feb                     User                    *d           11:35 AM, 08th Feb                     User                    Than cancelling and re ordering           11:35 AM, 08th Feb                   Juhi                   This order is not cancelled, during quality check we found out that one item was not in a good condition to be sold and they were the last of their stock hence we took them out of your order           11:38 AM, 08th Feb                   Juhi                   Hi, I'm 
 not getting a response from you. Are we still connected?           11:39 AM, 08th Feb                   Juhi                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:40 AM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2070964