Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 07:20:59 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello I am not being able to use my shukran credit while ordering           11:04 AM, 08th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi. How may I help you?           11:05 AM, 08th Feb                     User                    I am trying to use my shukran credit while ordering           11:05 AM, 08th Feb                     User                    and it doesn’t show me the option           11:06 AM, 08th Feb                   Juhi                   Kindly provide us the screenshot of error, Your registered email id and Your country of access.           11:06 AM, 08th Feb                     User                    [email-masked]           11:08 AM, 08th Feb                     User                    saudi Arabia           11:08 AM, 08th Feb                     User                    there is no option for shukran to use           11:08 AM, 08th Feb                   Juhi                   As we see here, there is an option to pay with shukran in your screenshot provided.           11:09 AM, 08th Feb                     User                    It’s the shukran gift card           11:10 AM, 08th Feb                     User                    not actual shukran that I have in my account           11:10 AM, 08th Feb                     User                    already tried it           11:10 AM, 08th Feb                   Juhi                   No we do not have option of shukran gift card.           11:11 AM, 08th Feb                   Juhi                   It is shukran points only.           11:11 AM, 08th Feb                     User                    It’s asking for a pin I don’t have a pin           11:12 AM, 08th Feb                   Juhi                   We will escalate your case to our team they will try to fix the issue.           11:14 AM, 08th Feb                   Juhi                   We will get back to you via email within 24 hours.           11:15 AM, 08th Feb                     User                    It’s a gift card like I said           11:15 AM, 08th Feb                     User                    not the shukran option           11:15 AM, 08th Feb                   Juhi                   We need some time to investigate. Allow us 24 hours we will get back to you.           11:16 AM, 08th Feb                   Juhi                   Kindly share the screenshot of the issue where it is asking for pin           11:17 AM, 08th Feb                   Juhi                   Hi, I'm not getting a response from you. Are we still connected?           11:18 AM, 08th Feb                   Juhi                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:20 AM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2070868