Subject: Ticket Assigned - Conversation with Galloping Wayfarer
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 06:08:15 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Galloping  Wayfarer Galloping  Wayfarer                    Hi           09:59 AM, 08th Feb                     Galloping  Wayfarer                    I have 2 concerns           09:59 AM, 08th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi. How may I help you?           10:00 AM, 08th Feb                     Galloping  Wayfarer                    the order i collected now is wrong , as per my order and description there should be 5 masks per item in 2 items  -125 gm but i have received 1 mask 25 gm           10:01 AM, 08th Feb                     Galloping  Wayfarer                             10:01 AM, 08th Feb                   Juhi                   Kindly provide us your order number.           10:02 AM, 08th Feb                     Galloping  Wayfarer                    9632949453           10:05 AM, 08th Feb                     Galloping  Wayfarer                    Hi you there           10:06 AM, 08th Feb                   Juhi                   This is really unfortunate that you had received a missing item in your purchase with us. We understand that you are sceptical about your future purchases.           10:06 AM, 08th Feb                   Juhi                   We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.  You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any  store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.  Feel free to get in touch with us for further assistance.  Your friends, The Support Team           10:07 AM, 08th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:08 AM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2070547