Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 05:43:04 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    i did not get emiled a return slip           09:23 AM, 08th Feb                   Juhi                   Hi, Thank you for contacting us.My name is Juhi. How may I help you?           09:26 AM, 08th Feb                   Juhi                   Kindly share your order number.           09:27 AM, 08th Feb                   Juhi                   Hi, I'm not getting a response from you. Are we still connected?           09:29 AM, 08th Feb                     User                    ok           09:29 AM, 08th Feb                     User                    LM9632732043           09:29 AM, 08th Feb                   Juhi                   As we see here, You have not raised any return request for this order number.           09:31 AM, 08th Feb                     User                    how do you raise that           09:31 AM, 08th Feb                     User                    your website says an emial request is sent once your items are delivered           09:31 AM, 08th Feb                     User                    it does not say to raise a request           09:31 AM, 08th Feb                   Juhi                   You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Max) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.           09:33 AM, 08th Feb                     User                    i did not gte an invpice           09:33 AM, 08th Feb                     User                    get an invoice           09:33 AM, 08th Feb                     User                    So now I must print one out?           09:33 AM, 08th Feb                     User                    thats a hassle           09:33 AM, 08th Feb                   Juhi                   no you can go with oder confirmation email too           09:34 AM, 08th Feb                     User                    i never got one           09:34 AM, 08th Feb                     User                    this is the thing           09:34 AM, 08th Feb                     User                    i received only sms           09:34 AM, 08th Feb                   Juhi                   you can visit with that too.           09:35 AM, 08th Feb                   Juhi                   Or let us know the item name, we can raise it for you.           09:35 AM, 08th Feb                     User                    ok  but it sonly a delivery sms           09:35 AM, 08th Feb                     User                    syaing my parcel is ready for collection           09:35 AM, 08th Feb                     User                    i want to return the whole order, its poor quality material           09:36 AM, 08th Feb                   Juhi                   Try going to the store once for returning and refund will be processed           09:37 AM, 08th Feb                     User                    so no invice needed?           09:37 AM, 08th Feb                     User                    i have the delivery bad with the order number           09:37 AM, 08th Feb                   Juhi                   Sms confirmation would be fine with original packaging           09:37 AM, 08th Feb                     User                    and a sms saying your parcel has arrived           09:38 AM, 08th Feb                     User                    its not a sms confirmation, just your parcel is ready for collection           09:38 AM, 08th Feb                   Juhi                   Do you want us to raise a return request           09:39 AM, 08th Feb                   Juhi                   Our delivery partner will contact you within 3-5 working days to schedule the pick up           09:40 AM, 08th Feb                     User                    id prefer t return to store           09:40 AM, 08th Feb                     User                    actually thats fine           09:40 AM, 08th Feb                     User                    yes           09:40 AM, 08th Feb                     User                    please raise a return request           09:40 AM, 08th Feb                   Juhi                   If you prefer to stores return kindly visit there only.           09:41 AM, 08th Feb                     User                    ok... actually ill do that           09:42 AM, 08th Feb                     User                    instea           09:42 AM, 08th Feb                     User                    instead ill go to store           09:42 AM, 08th Feb                     User                    no problem           09:42 AM, 08th Feb                     User                    thank you           09:42 AM, 08th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:42 AM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2070466