Subject: Re: Late collection 9623100776
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Faraz Lohani <[email-masked]>, vaibhav ohri <[email-masked]>, Dipesh Regmi <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, JUHI GOEL <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Ashish Karini <[email-masked]>
Date: Sun, 7 Feb 2021 06:48:29 -0700 (MST)

Hi Jessie, 

The items are still not collected can we please be advised if the team has tried contacting the customer on +971551440129 or +97142525663 and if the call is going through. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Faraz Lohani" <[email-masked]>, "vaibhav ohri" <[email-masked]>, "Dipesh Regmi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "JUHI GOEL" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]>, "Ashish Karini" <[email-masked]> 
Sent: Friday, February 5, 2021 8:51:05 PM 
Subject: RE: Late collection 9623100776 

[ mailto:[email-masked] | @Dipesh Regmi ] [ mailto:[email-masked] | 
@Vaibhav Ohri ] 

Is the pick up already done for today? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, February 4, 2021 8:05 PM 
To: Faraz Lohani <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Vaibhav Ohri <[email-masked]>; Dipesh Regmi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; JUHI GOEL <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Ashish Karini <[email-masked]> 
Subject: Re: Late collection 9623100776 

External email sender, please take precaution. 

Hi Faraz, 

Items still not collected on the below case. Can you please assist to check with LMG why the items are not getting collected. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Faraz Lohani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "vaibhav ohri" < [ mailto:[email-masked] | [email-masked] ] >, "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "JUHI GOEL" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Karini" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 27, 2021 9:20:32 PM 
Subject: RE: Late collection 9623100776 

Hi [ mailto:[email-masked] | 
@Vaibhav Ohri ] [ mailto:[email-masked] | 
@Dipesh Regmi ] 

Please assist in getting this picked as its pending since 19 th December 2020. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 27, 2021 6:23 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late collection 9623100776 
Importance: High 

[ mailto:[email-masked] | @Faraz Lohani ] 

Please check on this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 26, 2021 8:20 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late collection 9623100776 

External email sender, please take precaution. 

Hi Team, 

Please assist in arranging the collection on the below case, not receiving response from LMG. Customer can be reached on +971551440129 or +971 4 2525663 

Thank you for your help! 

Regards, 

Apoorv 

From: "JUHI GOEL" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 26, 2021 4:31:33 PM 
Subject: Re: Late collection 9623100776 

Please take a look at ticket #1978196 

Hi Team, 

Problem Statement: Late collection 

Order Date : 9623100776 

Order ID: Dec 19, 2020 

Tracking ID: RP122220002364 

Assistance Required: Need urgent collection 

Issue Description: Customer raised a return request on 22nd Dec,2020 . But the item still not collected. 

Please collect the item on priority. 

Regards, 

Juhi 

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