Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 09:27:51 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           01:11 PM, 06th Feb                   Bot                   Hi again!           01:11 PM, 06th Feb                     User                    Hi           01:11 PM, 06th Feb                     User                    Hello?           01:12 PM, 06th Feb                   Juhi                   Hi, Thank you for contacting us.My name is Juhi. How may I help you?           01:12 PM, 06th Feb                     User                    Hi juhi           01:12 PM, 06th Feb                     User                    I cancelled one order due to size issue on 17th of jan           01:13 PM, 06th Feb                     User                    But my amount is non refunded back           01:13 PM, 06th Feb                   Juhi                   Kindly provide us your order no.           01:13 PM, 06th Feb                 
     User                    Its been 20 days           01:13 PM, 06th Feb                     User                    6264885756           01:14 PM, 06th Feb                     User                             01:14 PM, 06th Feb                   Juhi                   kindly allow us a moment to check           01:14 PM, 06th Feb                   Juhi                   As we see here we did not capture the amount           01:15 PM, 06th Feb                   Juhi                   Kindly contact your bank regarding the refund.           01:15 PM, 06th Feb                     User                    Last time i talked to your representive           01:16 PM, 06th Feb                     User                    He said it will be refunded in 14 days           01:16 PM, 06th Feb                   Juhi                   We regret the inconvenience.           01:16 PM, 06th Feb                     User                    The order was placed and the amount was deducted           01:1
 7 PM, 06th Feb                   Juhi                   The amount must have been deducted as the payment was processed           01:17 PM, 06th Feb                     User                    Yes           01:17 PM, 06th Feb                   Juhi                   But we could not capture it           01:17 PM, 06th Feb                     User                    It happened before also but i ignored           01:17 PM, 06th Feb                   Juhi                   so it was blocked by your bank only.           01:17 PM, 06th Feb                     User                    I cant do this again now           01:17 PM, 06th Feb                   Juhi                   Please contact your bank           01:17 PM, 06th Feb                     User                    You are saying you did refunded that back?           01:18 PM, 06th Feb                   Juhi                   If you still feel you have not received it or it was deducted           01:18 PM, 06th Feb               
     Juhi                   kindly share your bank statement with us.           01:18 PM, 06th Feb                     User                    Wait a minute           01:18 PM, 06th Feb                   Juhi                   Your amount could not be received by us. Your bank had blocked it due to some technical issues.           01:18 PM, 06th Feb                     User                             01:19 PM, 06th Feb                     User                    Last time i talked to your representative he said we have recieved the amount and it will be back in 14 days           01:20 PM, 06th Feb                     User                    Now you are saying something else           01:20 PM, 06th Feb                   Juhi                   We apologise for the misunderstanding.           01:20 PM, 06th Feb                   Juhi                   Please provide us the bank statement of your bank e-passbook           01:21 PM, 06th Feb                     User                    T
 his happend 2nd time           01:21 PM, 06th Feb                   Juhi                   Kindly contact your bank           01:21 PM, 06th Feb                   Juhi                   Hi, I'm not getting a response from you. Are we still connected?           01:25 PM, 06th Feb                   Juhi                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:27 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2062444