Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 05:27:22 +0000

Hi Juhi Goel,  The customer has responded to the ticket.    Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
But why u took extra money for mascara n eye pencil<br>
</div>
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
It was 10 riyals u cost it for 20 riyals why <span id="ms-outlook-android-cursor">
</span><br>
<br>
</div>
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
<span id="OutlookSignature">
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Get <a href="https://aka.ms/ghei36" rel="noreferrer">Outlook for Android</a>
</div>
</span><br>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, February 6, 2021 8:12:32 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2045502] -
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Mary,<br>
<br>
</div>
<div dir="ltr">
<div>Thanks for reaching out to us and giving us the opportunity to serve you.</div>
<div>
<br>
</div>
<div>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
<div>
<br>
</div>
<div dir="ltr">This order is not cancelled, during quality check we found out that 3 items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order.</div>
<div>
<br>
</div>
<div dir="ltr">We will not be happy either if you receive bad items in your order, this is the reason why these three items were cancelled and you received a notification regarding the same items.</div>
<div>
<br>
</div>
<div>Hope this helps and have a great evening! Stay Safe!</div>
<div>
<br>
</div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2045502