Subject: Ticket Assigned - Complaint number 2057404
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 05 Feb 2021 02:50:06 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Complaint number 2057404 To whom it may concern, 
I purchased a scooter 2 days ago and received it today, the product was defected as you can see in the picture attached. It was a gift for my son, i called to exchange but the process is unreal, i bought directly from your shop not through amazon or noon or any of those websites, and i expect a quick solution , not a solution that would require a month, you will pick it up and i have to wait from 7 till 10 days for it to be picked and then checked and then refunded to an account for babyshop, and if i was in a hurry , i can reorder online and make the bill of returning the defected one a seperate one!!!! First i cannot pay 124 dhs now twice in a week, and i didnt not pay the first time to keep them in ur accounts for the comibg months, i do not get my cash easily, i use every dirham wisely, and i need the scooter as fast as possible, since that my son already saw it but the problem was from you, its not my problem that your selling defected products,if u have doubts about your produc
 ts you have to get an easier return and exchange policy, anyways im not asking for a REFUND, im asking for an EXCHANgE THAT DOES NOT REQUIRE A MONTH, just send someone to pick it up and give me the NOT DAMAGED piece!!!!! Is that too much to ask, a genuine purchase online from a well known shop.......
Ayah ODEH
Mobile number 0558987489

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2058228