Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 12:06:18 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hey           03:56 PM, 04th Feb                     User                    i have a question , so I purchase something online and then I want to return an item because the size is wrong so how does the return process work ?           03:57 PM, 04th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi. How may I help you?           03:57 PM, 04th Feb                     User                    Hey  i have a question , so I purchase something online and then I want to return an item because the size is wrong so how does the return process work ?           03:58 PM, 04th Feb                   Juhi                   Kindly provide us your order number.           03:58 PM, 04th Feb                     User                    I haven’t placed an order yet           03:58 PM, 04th Feb                   Juhi                   We have a 14 days return policy. However few items are non returnable           03:59 PM, 04th Feb                   Juhi                   You can return items online or you can visit the store and return it there and get the refund.           03:59 PM, 04th Feb                     User                    I read that but I didn’t understand the part where it said can’t be returned for color change or size           04:00 PM, 04th Feb                   Juhi                   You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any  store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.  Feel free to get in touch with us for further assistance.  Your friends, The Support Team           04:02 PM, 04th Feb                   Juhi                   Hi, I'm not getting a response from you. Are we still connected?           04:04 PM, 04th Feb                   Juhi                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:06 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2056561