Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 10:30:31 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           02:18 PM, 04th Feb                     User                    I placed an order for 4 items through the app           02:18 PM, 04th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi. How may I help you?           02:18 PM, 04th Feb                     User                    But the order got placed twice           02:18 PM, 04th Feb                     User                    Hi juhi           02:18 PM, 04th Feb                     User                    I placed an order through the splash app for 4 items           02:19 PM, 04th Feb                     User                    But the order got placed twice           02:19 PM, 04th Feb                   Juhi                   kindly allow us a moment to check           02:22 PM, 04th Feb                   Juhi             
       Kindly allow us your order number           02:22 PM, 04th Feb                   Juhi                   Kindly provide us your order number           02:22 PM, 04th Feb                     User                    9633226326 is the second order that has been duplicated           02:22 PM, 04th Feb                     User                    9633220999 is the actual order           02:23 PM, 04th Feb                   Juhi                   kindly allow us a moment to check           02:23 PM, 04th Feb                     User                    Sure           02:24 PM, 04th Feb                   Juhi                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9633226326 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 963322
 0999           02:25 PM, 04th Feb                   Juhi                   The payment has been captured only once from your account which is for the new successfully placed order.           02:25 PM, 04th Feb                     User                    Okay thank you so payment won't be deducted twice right           02:26 PM, 04th Feb                   Juhi                   No, it will not be deducted twice and even if it gets deducted it comes back to your bank account within 3-5 days.           02:27 PM, 04th Feb                     User                    Okay thanks a lot           02:28 PM, 04th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:30 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2056080