Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 08:50:02 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello my name is Zaheer Abbas my mobile number is 0558036057 I made an online order for 12 items and received only 9 order number is 6268505008 I made complain and I request that I need my remaining items           12:28 PM, 04th Feb                   Juhi                   Hi, Thank you for contacting us. My name isJuhi, How may I help you?           12:29 PM, 04th Feb                     User                    I don't need refund my money I just want to fulfill my order remaning Items           12:30 PM, 04th Feb                     User                    Hello my name is Zaheer Abbas my mobile number is 0558036057 I made an online order for 12 items and received only 9 order number is 6268505008 I made complain and I request that I need my remaining items           12:30 PM, 04th Feb                     User                    H
 ello are you there           12:31 PM, 04th Feb                   Juhi                   kindly allow us a moment to go through the information           12:31 PM, 04th Feb                     User                    Ok           12:32 PM, 04th Feb                   Juhi                   We regret to tell you that we can not send you the remaining items           12:33 PM, 04th Feb                   Juhi                   as they are not in a sailable condition           12:34 PM, 04th Feb                     User                    Why ??           12:34 PM, 04th Feb                   Juhi                   and they are last in their stock           12:34 PM, 04th Feb                   Juhi                   their quality is very poor           12:34 PM, 04th Feb                     User                    No problem send my that           12:34 PM, 04th Feb                     User                    I need my items           12:34 PM, 04th Feb                     User           
          These Items still available for sale online on MAX application           12:35 PM, 04th Feb                   Juhi                   We regret to tell you that the items could not pass the quality check           12:36 PM, 04th Feb                   Juhi                   we need some time to resolve this issue           12:36 PM, 04th Feb                   Juhi                   share your email id with us and we will reach you via email.           12:37 PM, 04th Feb                     User                    However I can wait for that but I need my items even its take a weak or 10 days           12:37 PM, 04th Feb                     User                    My email is      [email-masked]           12:37 PM, 04th Feb                     User                    Or [email-masked]           12:37 PM, 04th Feb                   Juhi                   We will try our best to resolve this issue but we can only refund you           12:38 PM, 04th Feb              
      Juhi                   items can not be sent once order is dispatched           12:38 PM, 04th Feb                   Juhi                   We truly apologize for the inconvenience. This is surely not the experience we want our customers to have when they shop with us.           12:38 PM, 04th Feb                     User                    I don't know I will not accept any refund           12:39 PM, 04th Feb                     User                    I need my items which I ordered           12:39 PM, 04th Feb                     User                    If not then I will raise this issue and share my bad experience with other           12:40 PM, 04th Feb                   Juhi                   The item may still be available at a local store near you, however we cannot check the local store availability.           12:41 PM, 04th Feb                   Juhi                   kindly shop from there if you want           12:41 PM, 04th Feb                     User             
        That time its in sale           12:41 PM, 04th Feb                   Juhi                   I understand           12:41 PM, 04th Feb                     User                    So plz help me to take my items           12:42 PM, 04th Feb                   Juhi                   We have already refunded you for three items           12:42 PM, 04th Feb                     User                    I not received           12:43 PM, 04th Feb                   Juhi                   they have been failed           12:43 PM, 04th Feb                   Juhi                   we will try once again.           12:43 PM, 04th Feb                     User                    And I will not accept           12:43 PM, 04th Feb                     User                    Plz I need item           12:43 PM, 04th Feb                     User                    I need just my ordered Items not anything else           12:45 PM, 04th Feb                   Juhi                   Kindly provide us
  sometime to forward this to our concerned team           12:47 PM, 04th Feb                   Juhi                   we will notify you soon via email           12:47 PM, 04th Feb                     User                    Ok but be sure I need Item not anything else           12:48 PM, 04th Feb                   Juhi                   We will try our best to provide you the resolution asap.           12:48 PM, 04th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:48 PM, 04th Feb                     User                    Thanks a lot           12:48 PM, 04th Feb                   Juhi                   You are most welcome           12:49 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2055576