Subject: Ticket Assigned - Delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Mar 2021 13:04:24 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Delivery sathar mohammed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sathar mohammed Bot:  Hi Sathar Mohammed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9641288887 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503072942            04:56 PM, 11th Mar                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, I will be happy to assist you.           04:57 PM, 11th Mar                     sathar mohammed                    Hi juhi           04:57 PM, 11th Mar                     sathar mohammed                    yestersday i ordered 3 items through max app           04:58 PM, 11th Mar                     sathar mohammed                    just now i checked order details, in that one item cancelled           04:59 PM, 11th Mar                     sathar mohammed                    how its possible           04:59 PM, 11th Mar                   Juhi                   Thank you for sharing the details. Please allow me a moment to check this for you.           04:59 PM, 11th Mar                   Juhi                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that Textured Maxi A-line Dress with Frill Detail and Long Sleeves was not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.  ​           05:00 PM, 11th Mar                     sathar mohammed                    kindly cancell all items, bcz that canelled item was important to us           05:02 PM, 11th Mar                   Juhi                   We would like to inform you once an order is placed it can not be cancelled.  However, we request you to please tell the courier partner that you do not wish to take it when he tries to contact you for the delivery of your order in this way your order will be cancelled automatically.           05:03 PM, 11th Mar                     sathar mohammed                    okay           05:03 PM, 11th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:04 PM, 11th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2230081