Subject: Ticket Assigned - escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 10 Mar 2021 12:12:40 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation asma shehata                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  asma shehata Bot:  Hi Asma Shehata ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  01113603741            03:59 PM, 10th Mar                     asma shehata                    Ok           03:59 PM, 10th Mar                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, I will be happy to assist you.           04:03 PM, 10th Mar                   Juhi                   You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any  store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any  store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.  Feel free to get in touch with us for further assistance.  Your friends, The Support Team           04:05 PM, 10th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:06 PM, 10th Mar                     asma shehata                    Im not talking about return           04:06 PM, 10th Mar                   Juhi                   How may I help you?           04:07 PM, 10th Mar                     asma shehata                             04:07 PM, 10th Mar                     asma shehata                    This product costs 102 le           04:07 PM, 10th Mar                     asma shehata                    When i put it in cart it became 175           04:07 PM, 10th Mar                     asma shehata                             04:07 PM, 10th Mar                   Juhi                   Kindly provide us the link of the item           04:08 PM, 10th Mar                     asma shehata                    Where can i find the link           04:09 PM, 10th Mar                   Juhi                   Thank you for sharing the details. Please allow me a moment to check this for you.           04:10 PM, 10th Mar                     asma shehata                    It is not only this item, all discounted itmes when i put it in cart it is converted into original price           04:10 PM, 10th Mar                     asma shehata                    Ok           04:10 PM, 10th Mar                   Juhi                   Kindly allow us 24 hours to forward this to our team and we will get back to you via email.           04:11 PM, 10th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:12 PM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2223706