Subject: Ticket Assigned - escalation cancellation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 10 Mar 2021 11:48:19 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation cancellation wahab                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Wahab ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6280032685 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:40 PM, 10th Mar                     wahab                    hi           03:40 PM, 10th Mar                   Juhi    
                Hi, Thank you for contacting us. My name is Juhi, I will be happy to assist you.           03:44 PM, 10th Mar                     wahab                    hi           03:44 PM, 10th Mar                     wahab                    i placed an orders on 4th march. click & collect           03:44 PM, 10th Mar                     wahab                    till today, status showing processing for few orders, and placed status for few orders.           03:45 PM, 10th Mar                     wahab                    how much days more needed  ? for collection??           03:45 PM, 10th Mar                     wahab                    its almost 11 orders           03:46 PM, 10th Mar                   Juhi                   Kindly allow us 24 hours to forward this to our team and we will get back to you via email. As your order could not be processed due to technical issues           03:46 PM, 10th Mar                   Juhi                   We will get the refund processe
 d soon for you.           03:46 PM, 10th Mar                     wahab                    oh ok           03:47 PM, 10th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:47 PM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2223497