Subject: Ticket Assigned - return
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 10 Mar 2021 11:13:59 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return muhammad mobeen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muhammad mobeen Bot:  Hi Muhammad Mobeen ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558887312            03:07 PM, 10th Mar                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, I will be happy to assist you.           03:09 PM, 10th Mar                     muhammad mobeen                             03:10 PM, 10th Mar                     muhammad mobeen                    I would like to exchange some items           03:10 PM, 10th Mar                     muhammad mobeen                    What is the right thing to do? Should i send items to your store for exchange           03:11 PM, 10th Mar                   Juhi                   You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Max) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.           03:12 PM, 10th Mar                   Juhi                   We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           03:12 PM, 10th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:13 PM, 10th Mar                     muhammad mobeen                    Thanks           03:13 PM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2223207