Subject: New Reply Received - Refund not credited
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Mar 2021 03:51:00 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Refund not credited  Ticket comment <div dir="auto">REMINDER!!!</div>
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<div>On Sun, 7 Mar 2021 at 9:10 pm, hafiz padanilam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">REMINDER !!!</div>
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<div dir="auto">It’s quite unfair not to respond to your customer.</div>
<div dir="auto">How a customer can trust your online service if you are unable to make refund credit in time. </div>
<div dir="auto">I am following below my case all in your customer care channels for last 2 months but not yet received a satisfactory response. </div>
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<div dir="ltr" class="gmail_attr">On Fri, 5 Mar 2021 at 10:02 pm, hafiz padanilam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">REMINDER!</div>
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<div dir="ltr" class="gmail_attr">On Thu, 4 Mar 2021 at 5:03 am, hafiz padanilam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">REMINDER!!</div>
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<div dir="ltr" class="gmail_attr">On Mon, 1 Mar 2021 at 9:22 pm, hafiz padanilam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Sir,<div>the Subject case still exists,attached herewith requested bank statement for Dec 2020. </div>
<div>Requesting your kind support for earliest settlement. </div>
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<div dir="ltr" class="gmail_attr">On Mon, 1 Mar 2021 at 10:19, Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Dear Customer,</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>This email concerns your Customer Service case # 2127611</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>-</span>-</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Juhi Goel : </div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Hafiz,<br><br>Thank you for getting in touch with us.<br><br>We sincerely apologize for the inconvenience caused to you.<br><br>We would like to inform you that your refund for SAR 171.20 has been processed on 02/12/20 with the transaction ID 169999990032398204.</div>
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<br>NOTE: the amount will take 2-15 business days to be reflect back in your account.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We request you to send your bank statement to us from 2nd Dec till 20th Dec, 2021 so that we can further assist you.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We look forward to hearing from you.<br><br>Your friends,<br>The Support Team<br><br>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043200072780'>SOA 01 TO 31 DEC 2020.pdf</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2127611