Subject: Ticket Assigned - Complain
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Mar 2021 02:25:31 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Complain Hello, My complain about order number 8237794891 I received this order last tuesday march 2th , and it has items that seems its used items or stored for many years & not clean !!!! It's not good experience at all, that make me return almost the whole order expect the sealed items. Another thing, there's no hard copy from the receipt inside the carton like before and when i went to splash branch in alsalam mall to return the items, one item give them nonrefundable!!!! On the system as they said And they told me maybe it wasnot included in this order ( that's why the receipt inside carton is important) and then they refuse to give me even voucher and the sales lady told me to go other branch of CENTREPOINT may be the system will accept this item!!!! On march 4th i went alawkaf branch and in the begining they told me the same (item can't be refund) and ask me if the item is
  belong to this order or not ??? (which i thought they can know when they open the order details after i gave them order number), after i told that this item was in the same order she told me i can give you voucher and i accepted as i get board from the whole matter!!!! It can't be like that, even about the money to return to my credit card account it will take up to 14 days ( as they said) Why!!!!!! Other companies return money back with in one week and actually it's come back in two days For me its very very bad experience Before it was a paper receipt inside the order and included all the items with their barcode but now the sales people should ask the customer if the item was in that order or not!!!!! What is that!!!! I hope that my money will come back as they said and it will be last time to deal online with centerpoint. Thanks alot Sent from my Huawei phone
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