Subject: New Reply Received - Escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 09 Mar 2021 08:28:10 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Escalation  Ticket comment <div>Hi,</div>
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<div id="yMail_cursorElementTracker_1615278134875">The complaint is not for refund, it is for the shukran points not added in my account as the order showing as processing and not delivered. I need the Shukran points of the items i bought to be credited in my card for the items i have except for item returned. Please do the needful the order is from Jan i believe </div>
<h1 id="account-section-heading" class="smallerTitle" style='font-size: 18px; margin: 0px; font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-weight: 400; line-height: 1.1; color: rgb(31, 33, 35)'>Order #9627299981. Below is screenshot attached.<br>
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<div id="yMail_cursorElementTracker_1615278208201">You have such a slow complaint resolution process. </div>
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<div id="yMail_cursorElementTracker_1615278226117">Thx</div>
<div id="yMail_cursorElementTracker_1615278461234">Naina<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 9 Mar 2021 at 12:21 pm, Babyshop</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv4186205693"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Naina,</div>
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<div dir="ltr"><div dir="ltr"><div dir="ltr">Thanks for getting in touch with us.<br style='font-family:-apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><br style='font-family:-apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>We are truly sorry for the inconvenience caused to you.<br style='font-family:-apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><br style='font-family:-apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>We would like to inform you that as we can check you had already returned the item in the order id - 9627299981 at the store and received the refund voucher for the same.<br style='font-family:-apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><br style='font-family:-apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br style='font-family:-apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><br style='font-family:-apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>Your friends,<br style='font-family:-apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>The Support Team</div></div></div>
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Attachments :
1. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043199701337'>IMG_20210309_122622.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2120764