Subject: RE: Refund Rejected #9772931918
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, JUHI GOEL <[email-masked]>, Mohammad Shafeeque <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 8 Mar 2021 07:31:50 +0000

Hi Apoorv,

We have called this customer.

Cash will be deposited by March 10.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, March 7, 2021 8:33 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; JUHI GOEL <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Refund Rejected #9772931918

External email sender, please take precaution.
Hi Jessie,

Please assist to close the below case for rejected transaction. Apologies for the previous email.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 7, 2021 10:01:28 PM
Subject: Re: Refund Rejected #9772931918

Hi Jessie,

Please assist to close the below case for rejected MADA transaction.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 18, 2021 4:21:51 PM
Subject: Re: Refund Rejected #9772931918

Hi Team,

Is there any update in the below case?

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Mohmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 10 February, 2021 19:25:58
Subject: Re: Refund Rejected #9772931918

Hi Team,.

Please update as the following ticket 03825987 was created on 17th of Jan, however no update has been received from the team.

Regards
shakeeb

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 5, 2021 5:23:29 PM
Subject: Re: Refund Rejected #9772931918

Hi Team,

With reference to the order number: 9772931918
RMA: 43536007

Mentioned RMA showing processed on Nov 19, 2020 but the refund transaction is rejected. As per the process, Mada refunds gets processed within 3 weeks, since this has been over 3 weeks already and customer is still reporting the refund is still not processed, can you please look into this and advise further.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 5, 2021 11:33:02 AM
Subject: Refund Rejected #9772931918

Hi Team,

PFA

Please refund the amount manually as the order #9772931918 has been returned to WH but the refund is getting declined in Hybris.

Jira has been already raised but have not received any solution as yet: https://landmark.atlassian.net/browse/REL-130828

Kindly check and do the needful.

Regards,
Juhi

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