Subject: Re: Refund Rejected #9772931918
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, JUHI GOEL <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 7 Mar 2021 09:33:00 -0700 (MST)

Hi Jessie, 

Please assist to close the below case for rejected transaction. Apologies for the previous email. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "JUHI GOEL" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, March 7, 2021 10:01:28 PM 
Subject: Re: Refund Rejected #9772931918 

Hi Jessie, 

Please assist to close the below case for rejected MADA transaction. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "JUHI GOEL" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, February 18, 2021 4:21:51 PM 
Subject: Re: Refund Rejected #9772931918 

Hi Team, 

Is there any update in the below case? 

Thanks & Regards, 
Seeta Kunwar 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "JUHI GOEL" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "jessie caparas" <[email-masked]>, "Mohmoud Elsayed" <[email-masked]>, "jessie caparas" <[email-masked]> 
Sent: Wednesday, 10 February, 2021 19:25:58 
Subject: Re: Refund Rejected #9772931918 

Hi Team,. 

Please update as the following ticket 03825987 was created on 17th of Jan, however no update has been received from the team. 

Regards 
shakeeb 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "JUHI GOEL" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, January 5, 2021 5:23:29 PM 
Subject: Re: Refund Rejected #9772931918 

Hi Team, 

With reference to the order number: 9772931918 
RMA: 43536007 

Mentioned RMA showing processed on Nov 19, 2020 but the refund transaction is rejected. As per the process, Mada refunds gets processed within 3 weeks, since this has been over 3 weeks already and customer is still reporting the refund is still not processed, can you please look into this and advise further. 

Thank you for your help! 

Regards, 
Apoorv 

From: "JUHI GOEL" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, January 5, 2021 11:33:02 AM 
Subject: Refund Rejected #9772931918 

Hi Team, 

PFA 

Please refund the amount manually as the order #9772931918 has been returned to WH but the refund is getting declined in Hybris. 

Jira has been already raised but have not received any solution as yet: https://landmark.atlassian.net/browse/REL-130828 

Kindly check and do the needful. 

Regards, 
Juhi