Subject: RE: C&C Delay - 9631902816
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Sun, 7 Mar 2021 15:01:26 +0000

Following up on this separately as this is a DED case.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, March 6, 2021 12:33 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; JUHI GOEL <[email-masked]>
Subject: Re: C&C Delay - 9631902816

External email sender, please take precaution.
Hi Jessie,

Can you please advise if any update on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 28, 2021 5:07:28 PM
Subject: RE: C&C Delay - 9631902816

@Apoorv Joshi<mailto:[email-masked]>

Following up on another trail.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 28, 2021 12:36 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>
Subject: C&C Delay - 9631902816

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9631902816
Store Code: ShoeMart - 21168

Kindly assist in getting an update regarding this order, order placed on Jan 29, 2021 and the status is still ready to ship. Customer is threatening for DED on chat and the same was escalated earlier to the store spoc but no response in 3 days.

Please look into this. Thank you for your help!

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: DED Oder id 9631902816
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Hamza Hafeez <[email-masked]>, AE Shoemart Al Ghurair <[email-masked]>, EMDC Outbound <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Chester Dsouza <[email-masked]>
Date: Sun, 7 Mar 2021 05:22:24 +0000

HI All,

Please note that customer file a DED case, Kindly advise if mention C&C dispatch and received at warehouse !!

Mahmoud

From: Hamza Hafeez <[email-masked]>
Sent: Sunday, February 28, 2021 7:37 AM
To: EMDC Outbound <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Centrepoint <[email-masked]>; AE Shoemart Al Ghurair <[email-masked]>
Subject: RE: [#2067996] - Conversation with Roasting Fire

Dear @EMDC Outbound<mailto:[email-masked]> team,

Please can you confirm the status of this shipment?

Regards,

Hamza Hafeez

Customer Support / e-Commerce Executive

  +971 4 517 3209

   +971 50 483 9600

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C48fbeda0925546aee3e808d8e128fdaf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637506913456500633%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zXNDfm2LPQUA3Hh69XMvxni3oMyCtiPZixq3hpQtRNU%3D&reserved=0>

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 27, 2021 5:06 PM
To: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>; AE Shoemart Al Ghurair <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#2067996] - Conversation with Roasting Fire

External email sender, please take precaution.

Hi Hamza,

Still we do not see any progress on the below concern.

With respect to the order id 9631902816 the customer is still chasing us for his refund. Kindly assist us to get an update on the below concern.

"Dear Team @AE Shoemart Al Ghurair,
Please process this order as uncollected urgently.."

Thank you for your help.

Regards,
Manish

   On Mon, 22 Feb at 5:51 PM , hamza.hafeez <[email-masked]<mailto:[email-masked]>> wrote:

   Dear Team @AE Shoemart Al Ghurair<mailto:[email-masked]>,

   Please process this order as uncollected urgently.

   Regards,

   Hamza Hafeez

   Customer Support / e-Commerce Executive

    <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NDg5Mjk1OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.GCq1cZbWEOXkBK9zae6FUFf50C3BGmee9IkdeVJf_EY>   +971 4 517 3209

    <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NDg5Mjk2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yO6GtqD_YRiHMWPjysfS7xHyJyWr83HpJg4zg8oZkfw>    +971 50 483 9600

   Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C48fbeda0925546aee3e808d8e128fdaf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637506913456500633%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zXNDfm2LPQUA3Hh69XMvxni3oMyCtiPZixq3hpQtRNU%3D&reserved=0>

      From: Centrepoint <[email-masked]<mailto:[email-masked]>>
      Sent: Monday, February 22, 2021 5:31 PM
      To: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>; AE Shoemart Al Ghurair <[email-masked]<mailto:[email-masked]>>
      Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
      Subject: Fwd: [#2067996] - Conversation with Roasting Fire

      External email sender, please take precaution.

      Hi Hamza,

      With respect to the order id 9631902816 the customer is still chasing us for his refund. Kindly assist us to get an update on the below concern.

      "Dear Team @AE Shoemart Al Ghurair, Please can you process the order 9631902816 as uncollected, as the customer has confirmed that they do not wish to pick up their order."

      Thank you for your help.

      Regards,

      Manish

         On Sun, 14 Feb at 9:50 AM , hamza.hafeez <[email-masked]<mailto:[email-masked]>> wrote:

         Dear Team @AE Shoemart Al Ghurair<mailto:[email-masked]>,

         Please can you process the order 9631902816 as uncollected, as the customer has confirmed that they do not wish to pick up their order.

         Regards,

         Hamza Hafeez

         Customer Support / e-Commerce Executive

          <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5MjQ1MTk0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.XcpnjGgnB21rAYpDLbz9Dk3dRyBqzh5_YfypgieWVqc>   +971 4 517 3209

          <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5MjQ1MTk0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.iIR7qcL5WJsr5Po1ztwllMxlyPlS9_bnt3qASHYJgy4>    +971 50 483 9600

         Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C48fbeda0925546aee3e808d8e128fdaf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637506913456510626%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RlCXTin8Armz65oIzCf3L0lvJsniaqtxTmWKw2r4rJU%3D&reserved=0>

            From: Centrepoint <[email-masked]<mailto:[email-masked]>>
            Sent: Friday, February 12, 2021 2:03 PM
            To: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
            Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
            Subject: Fwd: [#2067996] - Conversation with Roasting Fire

            External email sender, please take precaution.

            Hi Hamza,

            Any update on the below concern as per the warehouse the order has already been shipped from the warehouse?

            Problem statement: The customer wants to cancel this order

            Order Number: 9631902816
            Order Created: 1/29/2021

            Order Delivery Mode: Store pickup
            Store: ShoeMart21168

            Assistance required: Kindly check if the order is available at the store and mark is as RTS as the customer want to cancel this order.

            Regards,
            Manish

            2067996:1125156

            This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C48fbeda0925546aee3e808d8e128fdaf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637506913456510626%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=LxbtvV9FX6paVFN9p8a6ZEc%2Be%2Bu8LuVEda1Ty9ZFTXo%3D&reserved=0>

      2067996:1125156

      This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C48fbeda0925546aee3e808d8e128fdaf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637506913456520619%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=w%2FzkeFHSEUuAmFFVRYy07Foub2i1EkV2gmozFiarXuY%3D&reserved=0>

      2067996:1125156

Subject: 168164
From: Fatma Ismail Abdulhamid Yousuf Bannai <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Date: Sun, 7 Mar 2021 03:38:39 +0000

External email sender, please take precaution.

Dear Team

Customer Complaint: Dear Sir/Madam, [Order Reference: 9631902816] On [Jan 29], I bought/placed the above order with you for [Shoes]. The [Shoes] have still not been delivered.

Customer Name: mohamed nizam

Customer Number: 971-50-3766036

Thank you

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finvest.dubai.ae%2Far%2Fhome&data=04%7C01%7CMohmoud.Elsayed%40landmarkgroup.com%7Cc04e97fb632f435748d908d8e11a81e1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637506851268709319%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=h2vxiGCvnTx395i6mKYv7rLB2eX0DhiD4PZtrZWRVgk%3D&reserved=0>